SITUATION
Lost password routine didn't work. User got the reset email, but then entered an infinite loop at the login screen. Note that the password reset link has a [how long?] time limit, after which it won't work, and she'll need to request a new one. To support this process, we'll need to look at the user's record at
https://members.aricainstitute.org/wp-admin/users.php
DRAFT
Dear [Contact first name],
Sorry you are having trouble logging in at members.aricainstitute.org. We have a couple of things to try.
To confirm, your username is [firstname.lastname] and your email address is [email address at MWS].
Since the "lost password" routine did not work for you, we'll have the website admin send you a password reset request.
If that doesn't work, we'll set a new password for you and text it to your phone. If you don't have a smart phone, we'll have you call us at [agent's phone #] so we can pass you the password securely.
If that still doesn't work, let's set up a Zoom session so we can see what's happening.
[Salutation]